Return & Exchange Policy

1. Return & Exchange Period

Customers may request a return or exchange within 14 days of purchase, provided all conditions are met.

2. Documentation Requirements

A valid purchase receipt, order number, or other proof of purchase is required.

3. Eligible Conditions

Returns or exchanges may be accepted under the following circumstances:

• Product defects not caused by user misuse
• Original condition including unused, undamaged, unsoiled items with complete packaging and accessories

4. Non‑Eligible Conditions

The store does not accept returns or exchanges under the following circumstances:

The store reserves the right to review all warranty, return, and exchange requests and make final determinations based on product condition, documentation, and compliance with this policy.

• Used or damaged items
• Missing packaging or accessories
• Items not suitable for resale
• Requests beyond 14 days
• No proof of purchase
• Disposable products (including take‑out containers, packaging supplies, single‑use kitchen items, etc.) are not eligible for return or exchange.
• Pre‑order products are not eligible for return or exchange
• Clearance / Final Sale products are not eligible for return or exchange under any circumstances

5. Store Rights

The store reserves the right to review all warranty, return, and exchange requests and make final determinations based on product condition, documentation, and compliance with this policy.